WEkEO 2025 User Survey: What You Told Us and How We’re Responding 

The 2025 WEkEO User Feedback Survey confirms Copernicus data are easier to access, easier to use and more impactful for the people who rely on it every day.

Since its launch by the European Commission in 2018, WEkEO has operated with a clear goal: to make Copernicus data – spanning atmosphere and land to marine and security – easier to access, easier to use and more impactful for the people who rely on it every day. The 2025 WEkEO User Feedback Survey confirms it is making progress and provides a roadmap for where we go next. 

Jointly developed by EUMETSAT, ECMWF, European Environment Agency, and Mercator Ocean International, WEkEO delivers unified access to Copernicus data, scalable processing resources, and expert user support. WEkEO is built on an innovative distributed architecture that avoids duplication, saves energy, and ensures access to the most up-to-date datasets. 

Inspired by Wikipedia’s collaborative ethos, the name WEkEO reflects a shared effort (“WE”), knowledge and innovation (“k”), and Earth Observation (“EO”). Just as importantly, it reflects a commitment to listening to and learning from its user community. 

Who Took Part 

The 2025 survey gathered feedback from 205 users across 53 countries, with Europe representing the largest share of respondents. The survey was open from July to September 2025 and attracted a diverse community: 

• Primary sectors: Academia & Research, followed by Public and Governmental organisations 

• Experience levels: 
  • 56% light users 
  • 34% intermediate users 
  • 10% advanced users 

• Most-used data: Copernicus Land Monitoring Service products and Sentinel satellite data (Sentinel-1, Sentinel-2, Sentinel-5P) 


This mix of backgrounds and expertise provides a balanced view of how WEkEO is used in practice. 

User Satisfaction Ratings 

Overall satisfaction with the WEkEO service remains high, with an average score of 4.1 out of 5, consistent with 2024 results. Importantly, satisfaction scales with experience, with light users rating 4.0 out of 5; intermediate users: 4.1 out of 5, and advanced users: 4.8 out of 5. 

This confirms that WEkEO’s capabilities deliver increasing value as users deepen their engagement with the platform. 

What You Asked For 

Users were clear and constructive about where WEkEO can do even better. The most frequently requested improvements were: 

• Clearer visualisation and data selection tools, particularly for new users 
• An expanded Copernicus catalogue 
• Stronger metadata standardisation across products 
• More proactive communication on product updates 
• Higher spatial resolution for selected datasets 


These insights are already informing WEkEO’s development priorities, including a focus on lowering entry barriers for new users while also meeting the needs of advanced workflows. 

Encouragingly, 76% of respondents reported an improved experience following the latest interface update, reinforcing that recent investments in usability and performance are making a tangible difference. 

Training and Community Engagement 

More than half of respondents (54%) have participated in WEkEO training sessions. Based on this strong engagement, and your feedback, additional workshops and training opportunities are planned for 2026, tailored to user needs and experience levels. 

The first session of 2026 will be Earth Observation for Extreme Events, part of the Earth Session Series and taking place over two half days (24th and 26th February). Find out more information and register here.

What Comes Next 

The 2025 survey confirms that WEkEO’s distributed, partner-driven model is delivering real value and underscores where improvements can unlock even greater impact. Your feedback is shaping concrete actions including usability enhancements, catalogue expansion, and expanded training. 

As the single access point to all Copernicus data, WEkEO is committed to enhancing the user experience, and we look forward to using your input as we continue to improve the tool.